Terms & Conditions

As per the law of the Information Technology Act, 2000, this document is an electronic record. Being generated by a computer system, it does not require any physical or digital signature. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of the website thehellohomes.com.

Welcome to HelloHomes.com! We are an online marketplace and marketing platform connecting individuals in the real estate sector. HelloHomes.com and our subsidiaries and affiliates (collectively referred to as “Hello Homes”) provide you with access to various services, including but not limited to the www.thehellohomes.com website (the “Website”). The terms “We”, “Us”, “Our”, “Hello Homes”, “Hello” used in these Terms shall refer to Hello Homes. This Website is owned and operated by Hello Homes, with its principal place of business at Office No.102-104, First Floor, Junction 406, above Canara Bank, Panvel, West, Maharashtra – 410206.

You are permitted to use our Services only if you can form a binding contract with us, and only in compliance with our Terms of Use and all applicable laws. The following terms and conditions apply to everyone who uses Hello Homes’ Services (including real estate professionals and developers), governing the relationship between Hello Homes and our users during their use of Hello Homes’ Services. Our Services comprise a variety of real estate-related products and services made available through our Website and Hello Homes mobile application. These Services include but are not limited to real estate listings, home loan products, real estate professional profiles, advertisements, and information about Hello Homes’ contact number +91 8080 808 909. Our Services may sometimes be located on third-party websites or applications, either as links from an add-on service to, or otherwise in connection with, websites or applications that those third parties control. Our Services also include paid products and services. By purchasing or using our paid products and services, you agree to these Terms of Use.

Please read these Terms carefully before using our Services. By accessing and using our Services, you explicitly agree to comply with and be bound by our Terms of Use and Privacy Policy.

1. Registration

To access certain features of our Services, you may be required to register for an account. During the registration process, you agree to:

Provide accurate, current, and complete information about yourself as prompted by our registration form.
Maintain and promptly update your registration information to keep it accurate, current, and complete.
Choose a password and be responsible for the confidentiality of your password and account.
Notify us immediately of any unauthorized use of your account or any other breach of security.
Accept responsibility for all activities that occur under your account.

Hello Homes reserves the right to suspend or terminate your account if any information you provide is untrue, inaccurate, or incomplete.

2. Use of Information

By using our Services, you consent to the collection and use of your personal information as described in our Privacy Policy. We may collect information that you provide directly, as well as information automatically collected through your use of our Services.

You agree that we may use your information for:

Providing and managing our Services.
Communicating with you regarding your account or transactions.
Sending you promotional materials, offers, or information about our Services.
Conducting research and analysis to improve our Services.

3. Do's & Don'ts

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not:

Use our Services in any way that violates any applicable federal, state, local, or international law or regulation.
Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of our Services, or which may harm Hello Homes or users of the Services.
Impersonate or attempt to impersonate Hello Homes, a Hello Homes employee, another user, or any other person or entity.
Use our Services to transmit any advertisements or promotional materials without our prior written consent.
Upload, post, or transmit any material that is defamatory, obscene, offensive, or otherwise objectionable.

4. Payment Obligation

All fees for paid products and services must be paid promptly in accordance with the pricing structure provided on our Website. You agree to:

Provide valid and current payment information.
Pay all fees and charges incurred under your account, including applicable taxes.
Be responsible for any charges that you incur while using our Services.

Hello Homes reserves the right to change the fees for any of our Services at any time, and we will notify you of any changes.

5. Terms & Conditions For Availing The Services

Within Residential Complexes:

Network Access: Residents are entitled to access our Services within residential complexes as outlined in these Terms. Access may be subject to additional terms specific to those complexes.
Registration Information: Residents must provide accurate and up-to-date registration information to gain access to Services. Failure to do so may result in restricted access.
Profile Information: Residents must maintain accurate profile information, which may include personal and contact details. You are responsible for keeping this information updated.
Notices; Messages; Community Forums: Communication through notices, messages, or forums is governed by these Terms. We encourage respectful and constructive dialogue among users.

6. Terms & Conditions Other Services

Local Info: Users may access local information and services as part of our offerings. We strive to provide accurate and useful information, but we make no guarantees regarding its accuracy.
Marketplace: Our marketplace facilitates transactions between users. Users are responsible for the accuracy and legality of their listings, and we do not guarantee the validity of any offers or agreements made between users.

7. Regulation Of Usage Of Website

Users must comply with all applicable laws and regulations when using our Website. You are responsible for ensuring that your use of the Website does not violate any laws or regulations.

8. Termination Of Registration

Hello Homes reserves the right to terminate your registration or access to our Services at any time for any reason, including but not limited to violations of these Terms, at our sole discretion. Upon termination, your right to use our Services will immediately cease.

9. Communication From Hello Homes

By using our Services, you consent to receive communications from Hello Homes, including but not limited to:

Account-related communications.
Promotional messages regarding our Services.
Updates about changes to our Terms or Privacy Policy.
I agree to the privacy policy and terms and conditions, and i consent to receive SMS, RCS, massges (promotional) from Hello Homes.

You can opt-out of promotional communications at any time, but you may still receive account-related messages.

10. Information For Users / Service Provider

We provide various resources and tools for users and service providers to assist in the use of our Services. This includes guides, FAQs, and customer support. You are encouraged to utilize these resources to enhance your experience.

11. Intellectual Property Rights

All content on Hello Homes, including text, graphics, logos, and software, is the property of Hello Homes or its licensors. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

12. Whistleblowing

Users may report unethical or unlawful conduct related to our Services through specified channels. We take such reports seriously and will investigate any claims as appropriate.

13. Indemnification

You agree to indemnify and hold Hello Homes, its affiliates, officers, agents, and employees harmless from any claims, losses, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of our Services, your violation of these Terms, or your infringement of any third-party rights.

14. Links To Third Party Sites

Our Website may contain links to third-party sites. Hello Homes is not responsible for the content or practices of these sites, and we encourage you to review their terms and policies before using them. The inclusion of any link does not imply endorsement by Hello Homes of the linked site.

15. Governing Law

These Terms are governed by the laws of Maharashtra, India, without regard to its conflict of law principles. Any disputes arising under these Terms shall be governed by the laws of Maharashtra, India.

16. Jurisdication

Any disputes arising from these Terms shall be resolved in the courts of Maharashtra, India. You agree to submit to the personal jurisdiction of the courts located within Maharashtra, India for the resolution of any disputes.